At mae4, we believe the best entertainment is entertainment that is safe and in control. Online gaming should be an enjoyable activity — not something that causes stress or burden. This page outlines our commitment and the tools we provide to help you play wisely.
We understand that not everyone plays the same way. That's why mae4 provides a range of self-control options you can activate at any time — no questions asked, no second-guessing.
We believe control is in your hands. These tools can be activated at any time through your account settings.
Set daily, weekly, or monthly deposit limits based on your financial capacity. Once a limit is set, our system will automatically block any deposits that exceed it — without relying solely on personal discipline.
Set a maximum daily session time limit. Once the limit is reached, you will receive a notification and your session will end. This helps you maintain a healthy balance between entertainment and a productive daily life.
Need to step away for a while? Activate the temporary break option for 24 hours, 3 days, one week, or one month. During this period, access to your account will be fully blocked — no exceptions.
For longer periods, self-exclusion allows you to block access to your account for 3 months, 6 months, one year, or permanently. mae4 fully respects this choice and will not attempt to persuade you to return.
Set a maximum loss amount you can afford within a given period. Once this limit is reached, you will not be able to continue wagering until a new period begins — protecting you from losses beyond your means.
You can stop receiving all promotional notifications, bonus offers, and new game advertisements. This helps reduce the urge to overspend, which is often triggered by tempting offers.
Responsible gaming means playing within your limits — in terms of time, money, and emotions. mae4 takes a proactive approach to ensure every user has access to the information and tools needed to make informed decisions.
Online gaming is a popular form of entertainment among Malaysians. Like any other leisure activity — watching movies, dining out, or shopping — it becomes a problem when done excessively or without proper control.
Responsible gaming does not mean you cannot play or have fun. It means playing with decisions made consciously — not out of pressure, boredom, or as an escape from problems. It also means knowing when to stop and where to seek help if needed.
Mae4 fully supports your right to set your own limits. Our platform is designed so that self-control tools are easy to access and enforced immediately — not buried behind complicated menus.
Most gambling problems develop gradually. Here are signs that you or someone you know may need help:
Using borrowed money, credit, or funds meant for bills and basic necessities in order to play.
Work, family, studies, or social relationships start to suffer because too much time is spent playing.
Continuing to play to "win back" money that has been lost — a pattern of thinking that often makes things worse.
Feeling restless, irritable, or uneasy when unable to access the gaming platform.
Lying to family or friends about the amount of time and money spent on playing.
Needing to wager increasingly larger amounts to feel the same level of excitement as before.
If you recognise two or more of the signs above in yourself, now is the right time to take proactive steps. Reaching out to mae4 support or an external professional is a brave and wise decision — not a sign of weakness.
If you feel playing is starting to become a burden, take the following steps immediately:
Log in to your account and go to Account Settings. There you can set a deposit limit, play time limit, or activate a temporary break instantly. These changes take effect within minutes.
Our support team operates 24 hours a day, 7 days a week via Live Chat within the platform. We are trained to help you find the right solution without any judgment. Every conversation is confidential.
Sometimes, sharing your feelings with a trusted family member or close friend is enough to ease the burden. Don't carry it alone — support from those closest to you is invaluable in the recovery process.
Malaysia has several organisations that offer free counselling for gambling problems. Trained counsellors can help you understand the root causes and build an effective, lasting recovery strategy.
If you feel a temporary break is not enough, long-term or permanent self-exclusion options are available to you. mae4 will fully respect this decision and will not send you any marketing communications.
All self-control tools are accessible through: Login → Account Settings → Responsible Gaming. Limit changes take effect immediately. Decreases to your limit can be made at any time, while increases require a 7-day waiting period before taking effect.
Mae4 sets a minimum age requirement of 18 for all users. This is not just a rule — it is our moral responsibility to society. All new accounts go through a strict age verification process using official identification documents.
If you share a device with children, make sure your mae4 account is protected with a strong password and enable the auto-logout feature. You can also contact our support team for further guidance on safe platform use at home.
We continuously educate users on the importance of responsible gaming. Here is a snapshot of self-control tool usage among mae4 users.
* Internal mae4 data based on average platform usage.
Play with peace of mind knowing your platform is trusted and control tools are right at your fingertips. Register today and enjoy quality entertainment responsibly.