At mae4, your privacy is more than a formality — it is our priority. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
Our six core commitments to protecting your personal data
All data transmitted between your device and mae4 servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions worldwide.
Your personal information is stored on servers protected by multi-layered access controls, intrusion prevention systems, and encrypted automatic backups.
Mae4 has never and will never sell, rent or lend users' personal information to any third party for marketing or commercial purposes.
Our KYC process uses secure, encrypted channels. Identity documents you submit are stored with dedicated protection and accessed only by authorised verification staff.
You have full control over your information — including the right to view, correct, request a copy of, or delete your personal data at any time.
Don't want to receive marketing communications? You can unsubscribe at any time through your account settings. Your preference will take effect within 48 hours.
This Privacy Policy describes the data collection and usage practices of mae4. By registering and using our platform, you agree to the terms stated here. We are committed to keeping your information protected and handled responsibly at all times.
Mae4 collects your personal information only when it is necessary to provide safe, quality services. There are two main categories of data we collect:
A. Information You Provide Directly
B. Information Collected Automatically
| Data Type | Purpose of Collection | Legal Basis |
|---|---|---|
| Name & Identity | KYCAccount Verification | Contractual Obligations |
| Contact Information | CommunicationsSecurity | Legitimate Interest |
| Financial Data | DepositWithdrawal | Contractual Obligations |
| Technical Data | SecurityImprovements | Legitimate Interest |
| Game History | AuditResponsible Gaming | Legal Obligations |
All information collected is used only for stated and legitimate purposes. Mae4 does not use user data for any purpose unrelated to the provision of platform services.
Mae4 does not sell, rent, or share your personal information with third parties for marketing purposes. However, there are limited situations where data sharing is necessary:
All third parties with whom we share data are bound by strict data protection agreements and are required to use the information solely for the specified purposes.
Mae4 invests seriously in security infrastructure to ensure your data is always protected against cyber threats. Our security systems operate around the clock, without interruption.
While mae4 takes all reasonable steps to protect your data, account security also depends on your own actions. Ensure your password is strong, unique and not shared with anyone. Enable 2FA for maximum protection.
Mae4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to your browser settings.
As a mae4 user, you have clear rights regarding your personal information. mae4 is committed to respecting and facilitating the exercise of these rights.
Request a copy of all personal information we hold about you at any time.
Update or correct any personal information that is inaccurate or incomplete.
Request deletion of your personal data, subject to statutory retention obligations.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Request your data in a machine-readable format for transfer to another platform.
Request a temporary restriction on data processing while a correction request or complaint is being handled.
To exercise any of the above rights, contact our support team via live chat or support email. We will process your request within 30 business days.
Mae4 retains your personal information only for as long as necessary for the stated purposes or as required by applicable law.
Once the designated retention period has ended, your data will be permanently deleted or anonymised from all our systems.
Mae4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mae4 support team via live chat available 24/7 or through our official support email. We are committed to responding within 3 business days.
Mae4 is built on a foundation of trust and transparency. Join thousands of Malaysian users enjoying quality entertainment with complete peace of mind.