Mae4 Terms and Conditions – A Complete Guide to Using the Platform

1Acceptance of Terms and Conditions

These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and mae4 ("Platform" or "We"). By accessing, registering for, or using any service on the mae4 platform, you automatically accept and agree to all terms contained herein.

• These terms take effect from the date of your account registration and remain in force for as long as your account is active.
• Mae4 reserves the right to modify or update these Terms and Conditions at any time without prior notice.
• Continued use of the platform after any amendments is considered acceptance of the updated terms.
• In the event of a conflict between terms in other languages and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

2Member Eligibility

To register and use the mae4 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years of age at the time of registration.
• Have full legal capacity to enter into a binding agreement.
• Not a citizen or resident of any country where online gambling is prohibited.
• Are not currently under a voluntary or mandatory self-exclusion period from any gambling platform.
• Act on your own personal capacity, not as a representative or agent of any other party.

Mae4 reserves the right to request proof of age and identity verification at any time. Failure to provide the required documents within the specified period may result in temporary account suspension.

3User Account

Each user is only permitted to hold one active account on the mae4 platform. Responsibility for maintaining account security lies entirely with the user.

• Information provided during registration must be accurate, complete, and up to date.
• You are solely responsible for all activities that occur under your account.
• Your password must be kept confidential — do not share account access with any other party.
• If you suspect your account has been accessed without authorisation, contact the mae4 support team immediately.
• Mae4 is not responsible for losses arising from the use of your password by a third party without our knowledge.
• Accounts are non-transferable and may not be sold or assigned to any other party.

4Deposits and Withdrawals

Mae4 supports multiple local payment methods for the convenience of Malaysian users, including DuitNow, FPX, and direct bank transfers to all major banks in Malaysia.

• Minimum and maximum deposit limits are as displayed on your account's financial page.
• Withdrawals are only processed to a bank account registered under the same name as the mae4 account holder.
• The identity verification process (KYC) must be completed before your first withdrawal can be processed.
• Withdrawals are typically processed within 5–30 minutes depending on the chosen payment method.
• Daily and monthly withdrawal limits are set according to the user's account level and VIP status.
• Mae4 reserves the right to hold withdrawals for security review if unusual activity is detected.

5Bonuses and Promotions

Mae4 offers a range of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements and time limits as specified.

• Bonuses may only be claimed in accordance with the terms and validity period stated in each promotional offer.
• The rollover requirement for each bonus will be clearly stated in the relevant promotional terms.
• Mae4 reserves the right to void any bonus if misuse or fraud is detected.
• Only one bonus may be active at a time unless otherwise stated in the promotional terms.
• Withdrawals are not permitted until the rollover requirement has been fully met.
• Mae4 reserves the right to modify, withdraw, or terminate any promotion without prior notice.
• Bonuses cannot be transferred between accounts or directly exchanged for cash.

6Game Rules

All games on the mae4 platform — including Live Casino, Sports Betting, bingo, and Fish Shooting Games — are subject to game rules specific to each category.

• Game results displayed on the mae4 platform are final and non-disputable unless a verifiable technical error has occurred.
• In the event of a technical disruption during a game, mae4 reserves the right to void the affected round and return the wagered amount to the user.
• Confirmed bets cannot be cancelled or modified once the game has started.
• Mae4 uses an audited Random Number Generator (RNG) for all chance-based games to ensure fairness and transparency.
• In Live Casino games, results announced by the dealer are final.
• Users are responsible for understanding the rules of each game before placing any bets.

7Security and Privacy

Mae4 is committed to protecting every user's personal and financial information using industry-standard security technology.

• All personal data and financial transactions are protected with 256-bit SSL encryption.
• Mae4 does not sell, rent, or share users' personal information with third parties without user consent.
• Two-factor authentication (2FA) is available and encouraged for all accounts as an additional layer of security.
• Mae4 retains transaction logs and account activity records for a specified period for audit and security purposes.
• Users have the right to request a copy of the personal information stored by mae4 through official support channels.

For more information on how mae4 collects, uses, and protects your data, please refer to Privacy Policy our complete.

8Account Termination and Suspension

Mae4 reserves the right to suspend or terminate a user's account for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Fraud, money laundering, or other illegal activities.
• Registering multiple accounts or using false information.
• Attempts to hack, manipulate, or disrupt the platform.
• Rude or threatening behavior toward the mae4 support team.

Users may also voluntarily close their account at any time by contacting the support team. Any valid remaining balance will be processed for withdrawal after security checks are completed.

9Limitation of Liability

To the extent permitted by applicable law, mae4 shall not be liable for:

• Financial losses arising from wagering activities conducted on the platform.
• Service disruptions due to scheduled or unplanned system maintenance.
• Losses resulting from unauthorised access to a user's account due to the user's own negligence.
• Delays in transaction processing caused by third parties such as banks or payment processors.
• Any investment or financial decisions made based on information found on the mae4 platform.

10Amendments to Terms and Applicable Law

Mae4 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the website. It is the user's responsibility to review these terms periodically.

• Notification of material changes will be displayed on the homepage or sent via email to registered members.
• These Terms and Conditions are governed by and interpreted in accordance with applicable law.
• Any disputes relating to these terms shall first be resolved through negotiation and mutual agreement.
• If any provision of these terms is found to be invalid or unenforceable, all other provisions shall remain in full force and effect.